Before You Confirm an Order
Review the written item description, grade, quantity, testing status, photos where available, price, payment terms, packing, shipping method, and destination requirements. Ask questions before confirming the order.
B2B Order Policy
Returns and Order Resolution
Ecorevify handles electronics buyback and selected wholesale supply through transaction-specific review. This policy explains how a return, shortage, transit issue, or order concern is handled for a business order.
Last updated: September 16, 2026
Important: Ecorevify does not offer a blanket consumer-style return policy. Any return, credit, replacement, or other remedy must be reviewed against the written quotation, invoice, or agreement for the specific B2B transaction.
Return Eligibility
Returns are accepted only when the applicable quotation, invoice, or written agreement expressly provides for a return, or where Ecorevify agrees in writing after reviewing a reported issue. Unauthorised returns may not be accepted.
Report an Issue Promptly
If you identify a delivery shortage, visible transit damage, or material difference from the agreed written description, contact us promptly and keep the original packing, shipping label, and product condition available for review.
Information We Need
Include your company name, order or invoice reference, item details, quantity affected, clear photos or video, packing photos, shipping documents, and a description of the issue. This helps us review the request accurately.
Transit Damage and Shipping Claims
Where a shipment is handled by a carrier, notify the carrier according to its claim procedure and contact Ecorevify promptly. Responsibility for risk, insurance, and claims is determined by the shipping terms agreed for that order.
Resolution
After review, the parties may agree in writing on an appropriate resolution, which may include further information, inspection, a return authorization, replacement availability, credit, or another agreed solution. No refund is issued automatically.
Buyback Lots
Inventory Submitted to Ecorevify
For electronics inventory sold to Ecorevify, the final evaluation, acceptance, payment arrangement, receiving route, and any adjustment process are set out in the applicable written communication or agreement. Do not dispatch inventory or arrange delivery until the receiving and transaction terms have been confirmed in writing.
Need Help?
Contact the Order Review Desk
Email Hello@ecorevify.com with your order reference and supporting details, or use the Contact page. For shipping information, see Shipping & Payment.